Please read carefully before using our services
Last Updated: February 26, 2026
These Terms of Use determine the terms of use of transfer and transportation services provided by GM Global Turizm Otomotiv ve Ticaret Limited Şirketi ("Company", "We", "Our") under the Impala Transfer brand.
By visiting our website or using our services, you are deemed to have accepted these terms. If you do not agree, please do not use our services.
If you are under 18 or acting without a legal representative, you must obtain permission from your parent or guardian before using our services.
Services we offer:
Meet and greet services at Istanbul Airport and Sabiha Gokcen Airport
Safe transportation between all districts in Istanbul
Transfer services throughout Turkey departing from Istanbul
Daily tour programs in Istanbul and its surroundings
Private transfer service with luxury vehicles
Public transportation with minibuses and buses
Reservations must be made at least 4 hours in advance. Please contact by phone for urgent reservations.
Your reservation becomes valid after approval by us. Confirmation is notified via SMS or e-mail.
You must ensure that all information you provide during reservation is correct and complete.
For airport greeting services, flight number and arrival time must be specified.
Payment Methods:
You can pay cash to the driver after service (TL, USD, EUR accepted)
You can pay online or with a POS device in the vehicle
Wire transfer/EFT is available for corporate reservations
You can pay online with secure payment systems
💡 Note: VAT is included in our prices. Bridge, highway tolls and parking fees (if any) belong to the customer.
100% refund is made for reservations cancelled more than 24 hours before transfer time.
No refund is made for cancellations within 24 hours of transfer time or no-shows.
For cancellation transactions:
⚠️ Important: In case of intentional damage to the vehicle, violation of rules or inappropriate behavior, the transfer service may be terminated.
The Company cannot be held responsible for delays caused by force majeure such as natural disasters, war, terrorist acts, strikes, government decisions, traffic accidents, road closures.
💡 Information: All extra fees are notified to the customer before the transfer starts and approval is obtained.
4 large suitcases + 2 handbags
4 large suitcases + 2 handbags
1 large suitcase + 1 handbag per person
Important: Large items must be notified during reservation.
Use of child seats is mandatory by law. Provided upon request.
45 min free waiting at airport, 15 min elsewhere.
No refund if not arrived at specified time.
Company is not responsible for damages arising from customer errors or third parties.
Istanbul Courts and Enforcement Offices are authorized.
Company reserves the right to change these terms.